Originally Posted by
ijgordon
...But don't they normally have at least two GAs boarding a mainline flight? I would think that with the gates and automated announcements, one could do the job, primarily focusing on customer service issues.
Obviously that is the goal. Instead of having one agent scanning, and one handling the desk, only have one. Handle the desk and only need to go to the gate proper in case of an issue.
For now they are only testing so they still have a GA at the machines.
As far as speed, they might well be triggered to throttle based on the queue ahead. Or they might just be being safe while testing. Who knows.