Originally Posted by
DYKWIA
I think you'll be needing to take this to court. EK seem to ignore EC261 wherever possible. Not sure what the process is in The Netherlands, but the UK has a small claims court which I guess there must be an equivalent of.
Be prepared to fight....
Do not count on the Dutch Enforcement Body to be of any help. Going to court yourself is not practical either. If they continue to reject your (IMO valid) claim, consider using one of the commercial claiming bureaus. I hope this will be taken to court to clarify this kind of situation.