I flew home to Singapore for a short weekend, returning Hong Kong Sunday (27 Aug) on CX691 (1255 departure).

Received SMS and email during a Saturday Night concert that CX690 and subsequently, CX691 got cancelled. Called CX in the early morning to see what can be done and was told they protected me by transferring me to the delayed 0645 departure CX650 which was delayed for 12 hours departing 1825, that evening. Call took less than 2 minutes though I did waited 5-10 min queuing on the line. I could also hear other teleoperators trying their best to be patiently with the other callers in the background.

At Changi airport just before 1700, there were long lines at the check-in counters with many people with luggages sitting at the seats in front of the counter. I did a self check-in at the kiosk and was pleasantly surprised that they upgraded me to J.

Despite being in a bad situation, I was lucky that things turned out pretty good for me. The 6-hour delay allowed me to have Sunday lunch with my family before I leave.

Thank you CX for taking good care of me.

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