Join Date: Nov 2008
Location: Aix-en-Provence, France
Programs: Mucci, FB Gold, Skywards, MK Kestrel Flyer, BA Gold, M&M FF, UU Capricorne, ACCOR Gold
Posts: 678
Just as a data point :
We were booked from SGN-HKG-DXB and our flights changed to cancelled this evening. I got on to the reservations people (eventually) and we are now sitting at the airport waiting for a direct SGN-DXB on Emirates. We will be there about 5 hours earlier than expected. The agent was superb.