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Old Aug 22, 2017, 6:55 am
  #104  
flying_fozzy
 
Join Date: Aug 2005
Programs: OWE, *A-G, EY Plat, Marriott Titanium, Hilton Diamond
Posts: 486
I wish I could sit in on some of the meetings they had discussing these points. I would love to know the thought process that went in to these changes.

How to lose return custom & alienate frequent passengers!
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