Services that we have lost so far
Apr 4, 2018, 2:48 am
#151
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
My main complaint was about poor overall service by the crew in J - "Outbound on EY15 the crew we're pretty much dialling it in - absolute minimum effort required to get the job done." The status gripe is more about what they should already be doing with their frequent flyers. Etihad are always banging on about how they value their FFs, "We recognise the importance of our frequent flyers to our business " was a direct quote from the feedback team a few weeks ago. If the management aren't aware of the crew shortcomings then how can they address/rectify the issues?
You'd think with all the EY cuts being implemented seemingly weekly, anything they can do for free would be something they could capitalise on.
You'd think with all the EY cuts being implemented seemingly weekly, anything they can do for free would be something they could capitalise on.
Apr 4, 2018, 3:09 pm
#152
Join Date: Aug 2017
Programs: Miles and Smiles Elite, EY Silver, VS Silver
Posts: 155
In a time where we seem to be seeing worse and worse from Etihad, I thought I would report a bit of a positive experience I had with the Gold Guest email. I upgraded a ticket from BOM-JFK from Y to J on just the AUH-JFK sector on miles. Post landing in New York I noticed I had only been credited miles for BOM-AUH. I emailed both retroclaims and goldguest and recieved a response from "[email protected]" that the claim was under process. About a week later I emailed them again asking for an update as it had been a while and within 24 hours I had a response regarding the ticket and the miles claim. I know it still reflects poorly on Etihad in a way, but it was an excellent show of customer service, in my opinion.
Apr 5, 2018, 3:59 am
#153
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Flew EY J for the first time last weekend (DEL-AUH-JFK).
Have to say both flights were quite wonderful even though the DEL-AUH segment was in the A321. Was pleasantly surprised by the generous recline in the seat. The service and food was pretty top notch. The FA had a hard time understanding that I wanted a scotch as my aperitif and then champagne with dinner, so I never really saw the champagne, but it was a short enough flight to overlook that little hiccup. Dine on Demand was available for those who wanted it.
AUH-JFK was truly remarkable. The seat was a bit too firm for my taste and felt a tad tight in the middle row (22F) once the middle partition went up. My elbow hit the partition several times when I moved to adjust myself while sleeping.
The soft product was superb though. The cabin crew was on their feet at all times. The FA call bell was answered within minutes. Not only were they polite but also very affable. Food was great. Dine on Demand was available. Spent some time in the lounge area. Made some friends, drinks were offered to be refilled pro-actively by the very attentive FAs.
Whatever they were like in years past, I regret not having tried that product, considering I had the most satisfactory experience in this age of cutbacks.
Have to say both flights were quite wonderful even though the DEL-AUH segment was in the A321. Was pleasantly surprised by the generous recline in the seat. The service and food was pretty top notch. The FA had a hard time understanding that I wanted a scotch as my aperitif and then champagne with dinner, so I never really saw the champagne, but it was a short enough flight to overlook that little hiccup. Dine on Demand was available for those who wanted it.
AUH-JFK was truly remarkable. The seat was a bit too firm for my taste and felt a tad tight in the middle row (22F) once the middle partition went up. My elbow hit the partition several times when I moved to adjust myself while sleeping.
The soft product was superb though. The cabin crew was on their feet at all times. The FA call bell was answered within minutes. Not only were they polite but also very affable. Food was great. Dine on Demand was available. Spent some time in the lounge area. Made some friends, drinks were offered to be refilled pro-actively by the very attentive FAs.
Whatever they were like in years past, I regret not having tried that product, considering I had the most satisfactory experience in this age of cutbacks.
Apr 5, 2018, 7:06 am
#154
Join Date: Jun 2014
Programs: EY
Posts: 852
In a time where we seem to be seeing worse and worse from Etihad, I thought I would report a bit of a positive experience I had with the Gold Guest email. I upgraded a ticket from BOM-JFK from Y to J on just the AUH-JFK sector on miles. Post landing in New York I noticed I had only been credited miles for BOM-AUH. I emailed both retroclaims and goldguest and recieved a response from "[email protected]" that the claim was under process. About a week later I emailed them again asking for an update as it had been a while and within 24 hours I had a response regarding the ticket and the miles claim. I know it still reflects poorly on Etihad in a way, but it was an excellent show of customer service, in my opinion.
For what it's worth, I think it's a standard complaint that Etihad never credits the original ticket when an upgrade is made. You have to contact them after the fact, which is frustrating and I know many people who have forgotten to do so and have lost miles as a result.
Apr 5, 2018, 7:39 am
#155
Join Date: Oct 2016
Programs: Etihad Guest Platinum
Posts: 289
Xobile, agreed.
EVERY time so far, for me, zero miles are credited on any upgrade. Quick email to Etihad Guest and the miles etc. usually appear within a week. Occasionally a prompt or 2 is needed. Sometimes the miles credited are incorrect but have always been in my favour...
EVERY time so far, for me, zero miles are credited on any upgrade. Quick email to Etihad Guest and the miles etc. usually appear within a week. Occasionally a prompt or 2 is needed. Sometimes the miles credited are incorrect but have always been in my favour...