Originally Posted by
DrinkingCoffee
United claims that Silk Airways should handle this because they were the last leg of the trip. Silk Airways did give me $50, but also said that it was not their fault that United never put the bag on the plane in San Francisco.
It's not their fault, but it is their responsibility. Your claim is with MI (Silk). Per IATA convention, the delivering carrier is responsible for baggage issues -- end of story.
Continue to work with MI on this. They should be willing to reimburse for clothing, etc. They'll presumably bill it back to UA behind the scenes, but that's not your concern.
After you receive your luggage, you can then follow up with UA and request a customer service gesture for the inconvenience, and they may throw some miles or an ETC your way for goodwill.