Originally Posted by FGunawan

My experiences staying at Accor properties have been mostly in Asia, with a few stays in New Zealand and one in Istanbul. Of all these stays (more than 50 since I became gold/platinum), I didn't receive room upgrade only twice:

- Once at Pullman Auckland but at that time the hotel was very full - I could see that at breakfast. (They are generally nice about upgrades at other times).

- The other time was at Royal Surakarta Heritage MGallery. Very nice hotel, but I was a bit peeved. When I arrived they told me they gave me a room upgrade. But after my stay I realized when comparing my photos vs their official photos that I did not receive any upgrade after all - I received the same exact room type I booked.