Originally Posted by benoit
I bought a OWE ticket last year, and then again a few days ago, from the Qantas main office in Sydney. They were spot on with all the rules. I changed my ticket twice with American Airlines during the course of the year, and they were also totally on top of the rules.
Interesting that Qantas would have people trained in OWE rules manning a cto, where the walk-in trade would almost never include a pax needing that kind of skill. Or maybe not so, since Aussies are among the best-traveled people in the world?
Re-issuing an OWE at BA/LAX I got just the opposite response. The agent did the deed, but complained that "we never see these" and counted on me to assure her that what I was doing was okay and the only charge was the USD75.