Originally Posted by Iridium7777

here's the history:

- 2 years ago i transferred points from my ink, which i don't have anymore, to her sapphire
- 1 year ago i closed my sapphire for a sapphire reserve and those points were 'transferred' to me. chase did this per my request, or maybe i did, i don't remember. either way i can't find any linked cards when i go to "combine points" option.
- last week i'm trying to transfer points from my sapphire reserve to her sapphire (that she had for 3 years now) and this whole issue started.

the most annoying thing is that i pay $400 for this card and for someone to tell me on the phone they can't give me information and i need to wait for some letter to come in is absurd. i honestly expected much more out of chase's customer service.