Originally Posted by
Iridium7777
...because of the reserve card I cannot seem to be able to transfer points out to anything that's not an authorized user on my reserve card, for which they want $75. ...
It may be helpful to use Chase's own vocabulary.
Transfer means redeem UR points for airline miles or hotel points. You are not attempting to transfer.
Combine means move points from one UR account to another. On personal cards there is no Authorized User requirement to combine, only that you reside in the same household.
The representatives are inventing an explanation because there is a technical failure which they do not understand and cannot fix.