FlyerTalk Forums - View Single Post - Papaya Playa Project, Tulum, Mexico, Design Hotel [Master Thread]
Thread: Papaya Playa Project, Tulum, Mexico, Design Hotel [Master Thread]
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Old Aug 14, 2017 | 6:22 pm
  #14  
Sam P. Goodman
All eyes on you!
20 Years on Site
 
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,555
Originally Posted by 100% Green
Does SPG have any basic must haves for a category 5 property?

Some of the hotel highlights according to TripAdvisor:

A/C Not Working
Uncomfortable/Small hard bed
Inconsistent & Poor Restaraunt service
Poor Customer Service!
Lack of Hospitality
Basic Amenities (Towels, Hand Towels, Etc.)
Plumbing & Sanitary Toilet (ability to flush toilet paper & use toilet)
Rodents in the room
Ants, Roaches, horrible mosquitos and other bugs in room
BED BUGS!
Old & Rundown
Categories are based on average room rate so if a hotel can get a high price for a low quality property, room category will likely be on the high side. Based on my understanding, no minimum standards based on category.

We ended up finding a house between Tulum and Coba on VRBO for our 2 night stay. We almost always stick with Starwood, but this seemed like a good time to spread our wings a little.
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