Does SPG have any basic must haves for a category 5 property?

Some of the hotel highlights according to TripAdvisor:

A/C Not Working
Uncomfortable/Small hard bed
Inconsistent & Poor Restaraunt service
Poor Customer Service!
Lack of Hospitality
Basic Amenities (Towels, Hand Towels, Etc.)
Plumbing & Sanitary Toilet (ability to flush toilet paper & use toilet)
Rodents in the room
Ants, Roaches, horrible mosquitos and other bugs in room
BED BUGS!
Old & Rundown