Originally Posted by
lewis_saint
...
They were told:
"We received a new policy yesterday via email stating that you're ineligible on a domestic flight. This new policy is not published anywhere online."...
I suspect it's another staff training issue.
"No class of service based access for passengers on "Domestic" Itineraries except for those with on three class services to Miami or New York" ...
appears been dumbed down to:
..."No class of service based access for passengers on "Domestic" Itineraries".
By the current published rules, Business Class passengers traveling on an American Airlines Marketed and Operated flight sold with three classes between Los Angeles & New York or Los Angeles & Miami should have access.