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Old Aug 12, 2017 | 6:04 pm
  #238  
ikwia
20 Countries Visited
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Join Date: Mar 2005
Programs: UA 1K (former PP), AA PPro (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,429
At a Renaissance this week, at check-in I asked to have USA Today and WSJ delivered each morning. I didn't get any papers the next morning. I went to front desk and got the papers and reiterated the request, which they said they'd take care of. The next morning I got only WSJ. Again went to front desk, reiterated the request, and was told it would be taken care of (many apologies offered, etc.) Third morning I got no papers. Annoyed, I again went to the desk and was told that it is no longer part of the Marriott "brand standard" to deliver papers as of Aug 1. I mentioned that I had heard rumors of that and that I understood that the hotel no longer needs to offer that service. I also indicated that the previous 3 people I spoke with shouldn't have accepted my request and told me they'd take care of it!

So, at least some properties are no longer offering the service.
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