Originally Posted by
troytos
What can I do? I called front desk 3 times and the answer I got was somebody booked that room.
How can someone book "that" room? Makes zero sense.
The hotel screwed up, assuming they assigned you that room and you didn't overstay your original reservation. They need to fix it to your satisfaction.
A sincere apology and enough points for a free night or a comped night would probably go a fair ways toward satisfying me.