was told to switch the room since somebody want to stay in my room
Aug 11, 2017, 5:15 pm
#1
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Join Date: May 2017
Programs: SPG Ambassdor, Marriort Plat, IHG Spire, Hhonor Diamond, BW Diamond Select, LQ Elite, Hotels Gold
Posts: 52
was told to switch the room since somebody want to stay in my room
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Last edited by troytos; Aug 14, 2017 at 9:39 pm
Aug 11, 2017, 5:23 pm
#2
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The appropriate response is to say "No. That is nonsense. Goodbye."
Aug 11, 2017, 5:24 pm
#3
Join Date: Dec 2009
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Aug 11, 2017, 5:30 pm
#4
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
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Did they at least move you to a better room?
Aug 11, 2017, 5:38 pm
#5
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Join Date: May 2017
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Last edited by troytos; Aug 14, 2017 at 9:40 pm
Aug 11, 2017, 6:14 pm
#6
Join Date: Mar 2002
Location: London, Vancouver, Tokyo, San Francisco, NYC
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Sorry to hear that. That's ridiculous and you should ask for extra points for that.
Aug 11, 2017, 7:15 pm
#7
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Aug 11, 2017, 7:20 pm
#8
Join Date: Feb 2013
Location: Miami, FL
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Has anybody have the same experience? I'm SPG Platinum 75 and stay at SHERATON OMAHA. In the middle of my stay. I got a call from front desk telling me that somebody wants to stay in my room so I have to move you to another room. It's so frustrating since I have to pack my back and unpack it again.
I just called SPG and let the SPG rep know. She said she will file a complaint for this matter and they will reach back to me in 5 days.
thank for letting me vent.
I just called SPG and let the SPG rep know. She said she will file a complaint for this matter and they will reach back to me in 5 days. thank for letting me vent.
Aug 11, 2017, 7:33 pm
#9
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
I've stayed at that property many times and have always had excellent service and excellent Plat recognition. This sounds unusual. I could only see this happening at that property for something really important like:
a) an Americans With Disabilities Act (ADA) requirement, or
b) you extended your original stay and the room was blocked in the middle of your stay because of a request
c) your room is a connecting room to a suite and they sold both rooms
d) your room is a connecting room and the arriving guest is traveling as part of a group where a requirement for connecting rooms is a safety/security issue (ie. traveling with small children)
In all those cases, I would think that the staff at the property should provide you with an explanation and/or an apology and/or a gesture of goodwill.
a) an Americans With Disabilities Act (ADA) requirement, or
b) you extended your original stay and the room was blocked in the middle of your stay because of a request
c) your room is a connecting room to a suite and they sold both rooms
d) your room is a connecting room and the arriving guest is traveling as part of a group where a requirement for connecting rooms is a safety/security issue (ie. traveling with small children)
In all those cases, I would think that the staff at the property should provide you with an explanation and/or an apology and/or a gesture of goodwill.
Aug 11, 2017, 7:36 pm
#10
Join Date: Feb 2004
Location: USA
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Posts: 5,187
I wonder if this has ever happened to me before.
The first thing I do upon entering a hotel room is unplug the phone. Nobody knows where we are staying, and anyone worth talking to has our cell #s . I'm sure this has frustrated alot of timeshare sales folks.
The first thing I do upon entering a hotel room is unplug the phone. Nobody knows where we are staying, and anyone worth talking to has our cell #s . I'm sure this has frustrated alot of timeshare sales folks.
Aug 11, 2017, 7:36 pm
#11
Original Poster
Join Date: May 2017
Programs: SPG Ambassdor, Marriort Plat, IHG Spire, Hhonor Diamond, BW Diamond Select, LQ Elite, Hotels Gold
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Last edited by troytos; Aug 14, 2017 at 9:39 pm
Aug 11, 2017, 7:40 pm
#12
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The hotel screwed up, assuming they assigned you that room and you didn't overstay your original reservation. They need to fix it to your satisfaction.
A sincere apology and enough points for a free night or a comped night would probably go a fair ways toward satisfying me.
Aug 11, 2017, 7:46 pm
#13
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Aug 11, 2017, 7:51 pm
#14
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talk to manager on duty / general manager
could be someone they value, good hotels will compensate guests when that happens, best hotels mostly allow existing reservation/guest to choose
could be mistake and mishandled by entry level employees
could be someone they value, good hotels will compensate guests when that happens, best hotels mostly allow existing reservation/guest to choose
could be mistake and mishandled by entry level employees
Aug 11, 2017, 7:55 pm
#15
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Don't talk to anybody, let them come and speak with you. Politely but firmly say "no," but I'm happy to speak with the Manager if she wants to come up and do so. Then say goodbye and hang up.
There are all kinds of explanations for this, some of them above. But, rather than speculating, let the Manager explain why it is necessary and how she will make it all right.
Remember, that once you move, you are simply whining.
There are all kinds of explanations for this, some of them above. But, rather than speculating, let the Manager explain why it is necessary and how she will make it all right.
Remember, that once you move, you are simply whining.