scubaccr

IC Amstel, Amsterdam



Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Definitely NOT HAPPY

Which room did you book and which upgrade did you receive?
o Booked Award Night = Exec City View
o Received = No Upgrade
This is POLICY CHANGE ... NO UPGRADES ON AWARD NIGHTS
Duty Manager informs me No Upgrades on Awards

How are the rooms?
Well room had usual bed, TV, BUT .... NO Fridge with Sodas/Drinks (just Spirits on a table) and Coffee+Bits on a second table

How is the exec. lounge?
o NA no lounge
o Amstel Club Experience is not provided to RAs on Award Nights either

Did you receive a welcome gift?
NO

How was the minibar?
NO MINIBAR .. MINIBAR Fridgee MISSING FROM ROOM !

What was good and what was bad?

-Good
... nothing was good

-Bad
o ... Lack of room upgrade .... A change of policy
AS A REGULAR GUEST HERE A)UPGRADE AS USUAL B)TELL ME ON ANY OF MY STAYS THAT AWARDS ARE NO LONGER UPGRADED ... then I'd not book awards and be p**d off. I'd been booking PAID nights the last 2years! and been staying here since 2009.

Value for $ or Priority Club Points?
zero value on award nights now that ZERO UPGRADE is the regime here, a waste of 50k points

Would you return?[/QUOTE]
NEVER AGAIN ... 4more stays this year will not happen now (3paid, 1 award)

1) I WALKED OUT and stayed at another hotel
2) Told both DM's that I'd be leaving (10mins after checkin) and not be returning even on paid stays due to for second visit in a row not getting a good stay
3)Was already peeved with previous stay 1week before and i)noise in room all day RESTARTING at 8am b)no water and not advised so i could book else where.. and the attitude when I spoke about issues on checkout.
(Could not speak to GM, Anita is on 2weeks vacation both weeks)
4)IC AMSTEL is now on my DO NOT STAY list