Seems they've started rolling out a new program. GMs are now contacting Globs in advance of their stay, during, and after.
I received an email in June before my Waikiki stay. Since it was the first time ever I asked about it and was told the hotels have been asked to recognize guests with status. My husband, who stayed on a GOH reservation right after my stay also got an email, but from a lower level manager.
I just got another one from a GM for a stay this weekend at a different property.
I guess they're trying to keep us happy
It is a nice touch and allows us to make any special requests in advance of our stay instead of having to call the front desk. I asked for non-feather pillows. Let's see if it works