Originally Posted by
frogtog
... and why does it matter what class my ticket was? Are you implying that if I was in economy that CX would treat my like dirt?
Like I said, sometimes you are dealt with a bad hand. You end up with a not-so-good crew member on your aisle and the flight isn't at par with your expectation. I wouldn't easily dismiss an airline because of that. Believe me I spent 6 years as an elite on Philippine Airlines, and CX treats their Silver members better than higher tier elites on PR. (although things are changing and looking up for PR lately)
That said, also remember than in Business Class the ratio between passenger and crew is about 10:1 (which is pretty high for an airline like CX) in economy you have about 40+:1 (IIRC) which makes things very difficult to manage on a full flight.
Perhaps it would also be better if you can cite some instances which made your experience less than stellar.
Originally Posted by
frogtog
The other problem is accountability. US airlines are accountable with service and timeliness due to US regulations and are penalized if regulations are not met. I don't believe foreign airlines faced with the same regulations. Unfortunately, some foreign airlines take advantage of this.
I'm not sure if US carriers are accountable for weather disruptions or if any airline in the world is...
It would help to know your flight date, so we can also help check if there was any extraordinary circumstance that lead to the delayed flight. I'm pretty sure the captain would have also explained this a few times during his/her announcement.