Hi OP, Im curious to know when your flight was and your class of travel? Weather has been terrible lately in HKG and its really nothing the airline could do about it.

I was flying back to Manila about 2 weeks ago, we were held at the gate for about 90 minutes before we could push back but it took a little longer for us to actually taxi and take off...There's nothing much that could be done about it but for the crew in business class they gave out cookies and made a few rounds offering water to the passengers.

I hope you don't fly to Shanghai or Beijing though because 2hr delays are pretty normal there. :-)

As for the staff, like in any airline there are good one and not-so-good ones, I cannot judge an airline just by 1 flight, remember that CX has hundreds each day, and the cabin crew is 11-15 out of thousands of cabin crew out there.

PS still not sure what airline is CEA? China Eastern?