Originally Posted by
frogtog
Was talking about spouse who flew with CX last time he was there from Terminal 1. No rest rooms. You have to climb up a long flight of stairs to the main floor and find a rest room. Ground crew acted like zombies. You talk to them and they look at you like deer on headlights. They do not know how to interact with customers. Typical people being there just for show but do not have customer service skills.
All these in comparison with, most US airlines - and with AeroMexico, CEA, EVA, China, Korean and Japan airlines. CX is totally over rated. I think their employees rely on the CX branding which may have been good before (but I have never experienced it) and expect that people will bow to them. NO! Its the other way around.
My experience is based on flying with other airlines and interaction with flight and ground crews. My best experience was with AeroMexico. Talk about customer service!! They truly bend over for their customers.
I'll expand more later when i have time.
I re-read your first post and your most recent comment again and again....
Your subject of the post is "Delay" but now seems you are talking about the attitude of staff... You cite a case you claimed it was 2 years ago but is after rounding it is actually nearly 3 years ago... So you are complaining about something happened 3 years ago?
On the delay issue, it's a 2 hours delay ok. But what do you want from CX? My experience tells me all airlines treat me the same when they have a two hour delay - Tell you to wait for 2 hours and that's it. If you have a connecting flight they may help to do rearrangement depends on whether your connection is protected or not...
Granted, CX's customer service in recent years is declining... But if you want everyone to bend over for you, take private jet. There're already too many DYKWIA customers in the world...