Originally Posted by
frogtog
Was talking about spouse who flew with CX last time he was there from Terminal 1. No rest rooms. You have to climb up a long flight of stairs to the main floor and find a rest room. Ground crew acted like zombies. You talk to them and they look at you like deer on headlights. They do not know how to interact with customers. Typical people being there just for show but do not have customer service skills.
All these in comparison with, most US airlines - and with AeroMexico, CEA, EVA, China, Korean and Japan airlines. CX is totally over rated. I think their employees rely on the CX branding which may have been good before (but I have never experienced it) and expect that people will bow to them. NO! Its the other way around.
My experience is based on flying with other airlines and interaction with flight and ground crews. My best experience was with AeroMexico. Talk about customer service!! They truly bend over for their customers.
I'll expand more later when i have time.
CX has been operating from Terminal 3 since October 2014, so it's clearly wasn't 2 years ago as per your original post.
By the way all the airlines you have pointed out (with the exception of AeroMexio and CEA?) still fly out of terminal 1, and would most likely have the same issues your wife in the past.
Most of my flights on CX used to depart from gate 7 back at T1, which doesn't have a restroom in it. However if she was at the lounge the restroom was across the lounge before the steps leading down to the waiting area for gate 7.
I wouldn't really blame any airline for the airport terminal as it was really in a state of disrepair, with talks of the transfer to T3, im sure airlines didn't want to invest in any improvements prior to the move.