Originally Posted by
frogtog
For an airline tauted for customer service it really is not.
Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.
Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.
Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.
In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.
I may be missing something here.
The OP said that the flight to ORD from HK was delayed 2 hours then he/she later states that the connection from HK was with American Airlines.
If I read this right then that would means that he/she flew from HK with AA so what do the 2 hr delay have to do with CX?
What was bad with the crew/service?
Did they not respond when he/she press the call button?
What kind of service do he/she expect from the MNL lounge or any MNL lounge?
Etc, etc, etc?
When people make a post/thread they need to give details instead of making a broad statement without any explanation.