Originally Posted by
gingeola
Thanks everyone for your replies. The guarantee referring to what has been booked makes sense now that I think about it. @:-)
Since yesterday the points redemptions have disappeared completely so currently we have no option but to stay put in the AC Hotels Bellevue.
We're staying next week but slightly concerned as it is a brand new hotel that has not yet opened. Also, I didn't realise we wouldn't get the breakfast benefit as a gold member until recently, hence the attempt to move. Hopefully a room redemption may reappear that we can grab.
I'd be very sure to invest in a phone call before departure & make sure the hotel has actually opened and the amenities you want (gym, lounge, restaurant) are in operation.
Hotels are notorious for delays in opening, not notifying guests and "soft openings" where construction still occurs in areas such as the gym, lounge, restaurant, again with little notification or guest impact concern. Just my 2 pence from experience...