For an airline tauted for customer service it really is not.

Flew from Manila to O'Hare connecting in HK. First leg was ok but not the expectation you had for customer service.

Flight to ORD from HK was delayed 2 hours. ...!!!! My spouse flew with them 2 years ago from MNL to ORD. Service from MNL to HK was horrendous! Their lounge in MNL was archaic. No restrooms, inattentive ground and flight crew.

Thank God the connection was with American Airlines from HK. What a contrast in service. The AA crew were a pleasure to be with.

In these trips it was the travel sites that selected them. Next we will know better and avoid any flights with this horrendous airline.