Have you tried to make the reservation online and then change the bedding type to the 2 Queens desired which will then show as the guarantee ?
The guarantee only covers what your reservation shows and is not delivered.
Originally Posted by
gingeola
Hi all! New to Marriott rewards, I'm used to Hilton/SPG so I have a question...
I'm about to book a 5 night reward stay in Seattle and need a two queen bed room. Online, only 1 king + sofa bed is available on points. Two queens are available but for cash (at a slightly higher rate than 1 king).
My question: As a gold elite, with 2 queens selected as bed type preference, will I get this under the ultimate reservations guarantee, even if I've specifically booked a 1 king room?
I've tried to confirm with the hotel directly, but they don't seem to have an e-mail address and when I rang the front desk they didn't seem to know if the hotel had one and directed me to Marriott reservations.
Thanks for any help!