Originally Posted by
SFO777
I am 100% (8/8) with NZ. Not sure why since I thought that NZ and OZ both go to the Fiji call center.
Wonder if there country specific agents in Fiji?
They definitely know if you called the Au or NZ number, as they quote fees in that currency. Which makes me wonder if perhaps the issue is PoS restrictions? Perhaps EY first restricted some awards based on US PoS, then when too many of us started called Australia, they added that country.