Originally Posted by
laxmillenial
Honestly I can understand why you're upset. However, sometimes the GA's go to do other administrative tasks (I'm not a UA employee, I don't know the details other than that) and that they honestly don't work that flight. Sometimes they're just looking for an open computer. It's not as easy as you think it is, employees can't just work ANY flight, there are dedicated flights/gates that they're responsible for.
As easy as you think it would be for any UA employee to help you out because they're a UA employee, there are such things as work assignments
And that's all fine and good as long as said employee stops a line from forming by *telling* people that s/he isn't working that gate/flight and directs them elsewhere. Allowing a line to form and then walking off with "I'm not working here" is bad customer service.