Originally Posted by Passmethesickbag

It is this type of absurdity and the nasty usurious impression it leaves that made SK, who made the same move a number of years ago, backtrack and start offering coffee, tea, and cups of bottled water free of charge. Strikes a fair balance and is psychologically wise: Once people have forgotten they used to get everything for free, they'll be happy to get something for free, and even encouraged to spend some money on something to have with their hot beverage rather than leaving in a fury swearing never to set foot on the carrier again. But of course Alex Cruz is way too arrogant to draw upon anybody else's experience.