Originally Posted by ahmetdouas

What you says makes perfect sense. In the end, it's up to hospitality. It's like in hotels. You pay 150 GBP for an awful room in central London thats supposedly 4 stars, and then they want to charge you 15 GBP for breakfast when it used to be included. My aunt complained, saying you made us pay that much for the worst room in your hotel, and you still charge me for breakfast? In the end, they gave the breakfast for free.

With BA, you are paying them to fly them. It is not free. So when you have a request that costs the airline nothing, which is boiling water that is from the onboard kettle (unlike sandwiches that are stocked and accounted for), whats the harm in giving the hot water?

I think too many people on this forum have been Cruzified, and dare I say it, some of them may even be partners in crime (as in they are implementing the BA strategy on behalf of Cruz!)