Yeah, I've flown LCCs before, but this was beyond anything I've experienced in decades of flying. I had read some threads here about Norwegian before making my booking. They seemed generally positive. Norwegian is fine if they don't run into any Ops issues. But, as soon as they do run into an issue, they have no backup and things go downhill very fast.
Given how often Norwegian seems to use charter aircraft to plug holes caused by down aircraft, I'm surprised more people haven't posted threads like mine. Everyone on both of my flights had reason to complain. But, I guess most people who fly Norwegian aren't frequesnt flyers and just buy based on cost. The vast majority probably have no idea a site like this exists.