I didn't ask for a Station Manager. I'll keep it mind for next time (not that I'll ever fly Norwegian again). The check-in agent brought over his manager, but they were both unsympathetic.

From my research after the fact, it appears that Norwegian uses contract workers at most airports outside Norway. At JFK they all appeared frustrated and disinterested. The gate agents kept telling us we would "board in 30 minutes" for about two hours. Apparently there was a catering issue. After the fourth "we'll board in 30 minutes" announcement my wife and I went to get some food. They then boarded about 10 minutes after the announcement. So we got to wait in a nice line to board. Thinking back on it, I can't imagine them doing a worse job. At one point a passenger waiting actually grabbed the PA mic to announce that the gate agents had no idea how long it would be. People were ready to lose their sh*t.

Yes, the outbound aircraft was EuroAtlantic 772 CS-TFM. It was packed with so many economy seats that none of the personal lights or air vents lined up with the seats. As a bonus, this meant that the personal light buttons seemed to activate random overhead lights within a few rows of where a person was sitting. Their were IFE screens in the seatbacks, but there were completely non-functional. There was a actually a projector and movie screen on the bulkhead. Also non-functional. Been a while since I've seen one of those!