Originally Posted by
konoyaro
Thanks for the reply.
From my side it is as if the reservations never existed. No related point activity is visible under "My Past Activity".
Seems my options are:
• Transer points to my wife's account using the form and hope these will be synched to the reservations that are now in her name.
• Cancel the reservations, rebook under my name with double occupancy and add my wife noting that she'll be checking in first / instead
This has happen to me two times recently, the reservation was made, points deducted for one reservation, when I had them change something on the reservation, for some reasons points were put back in. When I checked into hotel there were no issues and the points still have not been deducted. The second time, award stay of three nights, reservation changed to add TSU, points were taken when first made reservation, then TSU was deducted. For some reason, hotel updated reservation and points and TSU were redeposited, but reservation holds. I will see what happens when i check-in. My account holds ample points and TSUs - so I assume one day they will figure it out