BA Holidays - A Gem
I'm due to fly from Milan to Madrid to Santiago later today, booked with BA Holidays. A nice £1,500 saving compared to a UK starting point.
As I attempted to check in last night, I noticed my son's surname had been misspelled by my original booking. Panic. Can they change it? Will they charge?
I rang the helpline number and got through within seconds. I was immediately reassured that it was an easy typo to make and that a correction could easily be implemented. Within ten minutes I'd been reticketed and managed to check myself in.
Painless, reassuring, cost free and quick. A big relief given airline's usual desire to charge a chunky fee for any sort of amendment.