Originally Posted by
Happy
Right. AMEX has come thru for us every time when we need to file a dispute or a claim.
Chase on the other hand has an agonizing long process and at the end what it promised still did not come thru on the card.
The longer process has nothing to do with Chase.... It is an issue with Visa and MasterCard in general, which is why you won't find people who are loyal to either of those networks like they are with American Express.
AMEX is both the processor and the network so it has an advantage in dispute and rewards situations.
Chase should stay with its own mid market level instead of trying to break in the high end cards market. The decision to incur huge acquisition cost has proved to be a costly mistake so far and it could not wait to make remedy.
Give me a break. The actual company is JP Morgan, and their stock is up $30 a share this year.
If you want "Chase" to get rid of high end cards, they would have to get rid of both the JP Morgan Reserve
and the Sapphire Reserve, which won't happen.
I would say Chase is doing pretty well, even when they've lost money from these cards.