Originally Posted by
Happy
However AMEX still wins in the depts of customer service primarily in how to handling claims of all covered benefits. - purchase protection, trip interruption, Med Evac which does not even need to use the AMEX Plat card to pay the initial travel, rental car coverage, and just the general disputes - far better than how Chase handles it as Chase outsources the functions completely while AMEX keeps at least the administration in house afaik last time we used such benefits.
Heck, AMEX customer service for even their 'starter cards' is still really excellent. Used a bog standard AMEX Blue card for many years as my preferred travel credit card because I knew they'd be most likely to be on my side if there were any problems.
For us, it's a reason they're keeper cards rather than churn and burn.