Originally Posted by
Colin
the issue is the waiving of the fare diff
Indeed. The
OP is knowledgeable enough to realize his wife's experience is only post-worthy news if the fare or points upcharge was waived, but it would be nice to have confirmation from him and from
usflyer16 on that point.
If the fare / points differential is waived, we technically have "reaccommodation," not "rebooking." Sure, phone agents at every airline can rebook, but SWA agents have never been able (whether due to technology or policy) to provide reaccommodation services.
Could this be a benefit of the new reservation system?