Originally Posted by
Smiley90
It is sold out, that's why
I have a flexible booking already done for what arguably was the last room available, so depending on what I read here I'll change my approach to the phone call, obv. If I can't get it for one night on points I'll ask for two nights on points, and if I can't do that as a "change" I'll cancel and hope it becomes available again immediately/soon after so I can book it on points.
But like I said, cancelling may return the room to paid availability (though possibly at a higher rate than you have now) but not to award availability, if you didn't verify at the time of booking that the same room was available for points with the same two-night minimum (which you haven't stated).
I suggest, at the very least, that first you try a test booking search for the same hotel on a nowhere-near-the-eclipse date and see if your room type is one of the room types available for reward nights or not. (Presumably on such a search you'll see that way fewer room types are probably available for reward nights than for paid nights, if try both types of searches for the same date that has both rewards nights and paid nights available.)
I suggest you want to be armed with as much understanding of what might be possible before you make that call. In one case, you may be asking BW just to change a room from paid to reward, in another case you may be asking BW to declare a room that's normally not available for a reward as an exception reward, and if you don't the difference, you won't appreciate the
much greater difficulty of the latter compared to the former.