Originally Posted by
WWads
Yeah, that's the snag. I might try asking to be transferred to the reissue desk, since they often have to help with tough SDCs anyway. They're generally more competent than the front-line agents.
And I usually go for a supervisor since usually a more senior/higher up person knows the rules a bit better. Here there was a lot of "I can't do that, etc." That's why I asked them to confirm when the last set of rules changes was (since it was possible that something had landed last week).
With that said, I'd never heard of calling the reissue desk.