So, I went to do an SDC today (as I have done multiple times before). I am booked in paid First (A class) When I got on the phone with DL (and, after being rejected by the initial agent and escalating) the supervisor said (1) they could not change the ticket to a ticket with a different fare class, (2) they could not change the routing, and (3) that the rules had not changed since March.

(1), (2), and (3) cannot all be true because I did a change that violated (1) and (2) about two weeks ago. Moreover it violates what is stated on the website (where there is no mention of fare class restrictions). I'm presently moving to another flight (the flight I booked was non-workable for my purposes) but I am also steaming mad and seriously (if momentarily) considered canning the flights and calling a lawyer. I'm actually mad enough to fire up my Twitter account, and I plan to call back and if this isn't an actual rule call for the agents' heads. It has been all I can do to keep my decorum on the phone.

Has anyone else run into this particular issue?