Originally Posted by
DNAwizard
That is very nice.
But not my experience. I received 1 cat upgrade (which is fine) but only after politely asking. I also asked about breakfast and was told it was only in the EL for Diamond members. I politely inquired about breakfast in the restaurant and was told that it was not included for Diamond members. I did not push.
In the room, no note, no cake or wine.
About 30 min later, I received a phone call from someone from the front desk (not the person that had checked us in) indicating that as Diamond members, we were allowed to have breakfast in the restaurant.
As you said, YMMV.
I was told about Diamond breakfast in Zest but no note, fruit, wine or cakes awaited me in the room. I think front desk staff seem to make it up as they go. I arrived late and the Executive Lounge was closed.