Originally Posted by
nomii
I have had Business Platinum since November, so was expecting to get 50% points rebate back on a first-class ticket purchase paid with points on June 3rd.
July 4th rolls around, 31 days later, and I'm given back 35% points. I'll call amex tomorrow about it, since they had confirmed earlier that I will be getting 50% points, but any other data points around this?
Update - called and got this fixed. Make sure you call (not chat), and in the call just give prompts for "Membership Rewards" or "Benefits" to get to the right person in membership rewards team. Explain the issue, they put you on hold for about 5-10 minutes, and add the extra points.