Originally Posted by
NikoGoutakolis
Regardless, it is good to see that customer opposition is winning out a little bit these days.
They only pay attention (or care) when bookings/revenue suffer. I never wrote a letter/complained about BE, I just booked away. My thesis is enough others passively digested the change, realized it wasn't in their best interest to book on UA (or corporate rules made it harder to do it) and off they went to other carriers.
Hence my point yesterday about hoping Kirby gets knocked down a peg with this move. Customers can, and do, push back.