Originally Posted by
Kacee
You'd think they'd stop booting ticketed passengers from their seats, too. But obviously you'd be wrong.
So your proposing that regardless of if a passenger has a BP scanned or not that they should not ever release the seat to a standby passenger?
Planes should go out with empty seats instead off assisting passengers on standby?
Both Humans and machines make mistakes, the issue here is purely one of service recovery (either onboard of off the flight) and both have been handeled badly (also the safety violation on the kid not in their own seat is pretty nasty)
The mom did the right thing by raising the issue with the FA, FA failed to resolve the issue of 2 passengers with same seat assignment
Mom could have escalated to a different FA or picked up kid and walked to the boarding door and asked for further help.
[sarcasm on] apperently because she is not a middle aged white male this means in her mind she will be rendered unconcious by thugs hired by UA? [sarcasm off]
Your risk of being assulted by UA staff is still lower per flight than your risk of being killed by terrorists...
After the flight... sounds like the standard CS team dealing with an issue that should be handeled by much more senior team. (you think they would have learned by now...
)
To be clear to all... UA needs to clear out any bad apples remaining in their house and activly continue to do so