Originally Posted by
percysmith
He's on the CX side. Cathay has really messed up their business by allowing Asia Miles to be totally seprated from Marco Polo. Asia miles is incentivized to always play the short term game of miles sales and actively avoid redemptions, while Marco Polo is a longer-term play designed to drive more revenue to the airline. Their interests are not aligned and this creates a position where someone like Steve might struggle to get Asia Miles onboard with the logic as the companies are very separated in long term strategies.
Most FFPs around the world operate as one unit with shared long term interests. I can only assume Asia Miles was, and is positioned in a way to be sold off.
Originally Posted by
percysmith
I think it's safe to say you're an outlier in earn/burn habits and not typical of most pax