Originally Posted by
highupinthesky
I just got an e-mail from SK customer service, stating that they indeed have issues with points from SK flights, while points from other sources works fine. There are no ETA on a fix.
The CA credited my missing flights, but despite asking, she didn't write anything about whether missing points will be retro claimed automatically or whether we have to request it our self once the problem is fixed.
Thanks for info. Have same problem.
Two SK-flights 6/8 days ago still not there, whereas two OS and two TP flights in the same period showed up in 3-4 days.
How unprofessional can a company be – have updated to an all new IT-platform one month ago and still miss fundamental services to its customers/members about itself?