Originally Posted by
emcampbe
To be fair, the website does say somewhere that it only needs to be updated on GOES, though I believe the Nexus user guide still specifically states updates must be done in person.
Nope. The only reference to in-person visits being required that I can find are anecdotal reports from users on websites like flyertalk. ALL published information (print, online, everywhere) from CBSA says that passport updates can be done in GOES and that in-person visits to the office are NOT required for this purpose.
But updating in GOES doesn't seem to work, that's what the front line CBSA agents tell us.
That's why the discrepancy/confusion persists. CBSA agents and CBSA's official word completely contradict each other.