Originally Posted by
RichardInSF
You talked me into it (it didn't take much). I don't know who Charlie is but I asked for the GM's office and got a female's voice mail so left a message. I do not have high hopes. Nothing huge has gone wrong but so many smaller things that the lack of concern must extend to the top.
Hope they will turn your experience around... I would be very surprised if Charlie Parker, the hotel's GM, wouldn't contact you. He is usually exemplary.
The things you have described should not happen at this stage of their opening. It isn't exactly soft opening anymore and they should know better, or at least, care! You're the guest!