Room lifts are found in at least three different locations, for a total of four lifts. Today, at least two of the lifts (the ones they told me to use when checking in) were both out of order. No one appears to be working on fixing them.

Yesterday, the jacuzzi ("relaxation pool") broke while I was using it, all the jets turned off. They said that engineering would be called.

Today I can definitely hear construction sounds.

It's 2pm and my room has not yet been made up (they appeared at 3:15pm).

They forgot to deliver the newspaper I requested (the Telegraph) and offered me a Daily Mail instead.

This hotel is clearly not ready for prime time.